Refund policy

Refund Policy

(Full policy can be found in Terms of Service)

• You can cancel by referencing your order number, name, address and email address sending it to info@kingscoteestate.com on our website www.kingscoteestate.com or by emailing us at info@kingscoteestate.com or contact our Customer Services team by telephone on 01342 327535 or by post to Kingscote Vineyard Limited, Vowels Lane, East Grinstead, West Sussex RH19 4LG. 
• Returning the Goods and obtaining a refund.  If you decide to cancel, you should return the Goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to Goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). 
• Deductions we may make from any refund.  We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any Goods supplied.